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4.2 ★★★★★
Based on 451 reviews
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Product Reviews
★★★★★ 5
Very thorough and efficient cleaning
Color: Black, Size: L40 Ultra Gen 2
I've been using Roomba vacuums and mops for about fifteen years now, and truly loved them. My Braava mop recently wasn't working well, so I started researching again for the best robot mop. Anytime I've done that before, it was always a Roomba product that seemed to be rated best, but this time it was this Dreame dual vacuum and mop - I hadn't even heard of Dreame. Based on reviews and price, I decided to go for it.
I am LOVING this machine! It cleans significantly more thoroughly AND faster than any Roomba I've had. My main floor is probably around 1500sq. ft. My previous Roomba took about 6 hours cleaning it. The Dreame takes just over 2 hours, and results in a noticeably cleaner floor. I have a lady that comes and cleans part of my house once a month, and she thought I must have done an extra intensive clean of my floors for an event. I hadn't told her anything about the new machine, but she noticed a significant difference in the cleanliness of my floors.
It's great with picking up dog hair that is everywhere in my house. It has a strong suction for rugs - the door mats used to still have dust that I could shake out after Roomba went over them, not anymore. And I used to have to get down and scrub the area around my dog's food and water dishes because Roomba couldn't mop up that mess. I haven't had to do that in the two months or so since I've had Dreame.
I thought it was really strange that it didn't come with the container for the cleaning solution, but thought I'd try it for awhile just with water. So far, I haven't found a reason to pay extra for that container or the solution! Water alone is doing a thorough job!
The timer feature works very well, and I appreciate that it sends me a text notice when a particular part needs cleaning or adjustment or whatever. And it includes a link to show where that part is and what to actually do. The communication of the maintenance of the machine has been very good so far.
I used to have Roomba run daily, but I have Dreame just running three days a week, and I have cleaner floors!
It DOES talk loudly, such as, "Cleaning mop pads." But you can time it to run when the talking won't bother you. Overall, it's a good bit quieter than my Roomba. It gets louder when it's vacuuming rugs, but most of my floor is hard wood or tile, so it's mainly relatively quiet.
The two aspects that were better with Roomba were that Roomba fit under my couches to clean (this is too tall), and it was significantly easier to clean hair out of the omnidirectional wheel and brushes of Roomba.
I paid $550 for this, and it has been WELL worth the money!
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Reviewed in the United States on May 2, 2026
★★★★★ 5
Purchase this warranty!
unbelievably fair and reasonable with refunds! Will use forever!
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Reviewed in the United States on March 27, 2026
★★★★★ 5
Very Easy Warranty Claim Process!!
I have purchased a lot of Asurion warranties for products on Amazon over the past 5 years. This is the first time I've had to use the warranty. The Tineco vacuum mop that I purchased wasn't working well at all. I looked online to see how to file a warranty claim with Asurion. I had purchased the top line Tineco almost 3 years ago and my warranty was for 3 years. I was concerned that there might be an issue due to the amount and/or because the warranty was getting close to the end of the warranty period (3 years).
Filing the claim was all online and walked you through all of the steps - very easy to follow and understand. They emailed a shipping label to me (they paid for shipping) and sent the Tineco to them. I figured it would be a lengthy and difficult process. After they received everything, they promptly denied the claim and closed the it. They said my personal information didn't match. I called them and discovered that since I was using a different email address, they couldn't match it up. The customer service agent changed the information and refiled the claim for me. I received another shipping label and used it to ship the Tineco back to them. They notified me when they received the Tineco and told me they would let me know after the repair department had looked at it. I received notification within a few hours that they could not fix it and would issue an Amazon Gift Card for the price that I paid for the Tineco (no tax included, of course). The Gift Card was in my account within a few hours! That had to be the easiest warranty claim I've ever made!
I highly recommend Asurion for their warranties. The only thing I would suggest is that they change the warranty documentation to make it clear that they need the email address you filed the claim under and give you a place to put your new email address, if it has changed.
I will not hesitate to continue to purchase Asurion warranties for products on Amazon!
I like the idea of the monthly claim amount that is available for $16.99 per month, but you would have to buy a lot of products and warranty them for that to be equitable. I did the math and realized that I would have to purchase warranties for products that total $2,039 - $4,078 per year, every year (based on the charge of 10%-15% per warranty) to equal what I would pay for the individual warranties. I don't buy that many products that need warranties though, so it's not a value for me at all. IF I purchased the monthly warranty ($16.99 per month) and later decided that I didn't want to continue to pay that amount, none of my products would be warrantied! So, I had to really think about it first. I couldn't justify the monthly charge forever for the amount of products I purchase that can be warrantied. }
Asurion - please consider offering the same warranty at a lower price per month - maybe you could put a cap on the dollar amount allowed to make it feasible for everyone. I would be very interested if the price wasn't so much.
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Reviewed in the United States on May 26, 2025
★★★★★ 5
Well, worth it
Well worth it my robot vacuum stopped working properly. It would not find it’s station and would wonder until the battery died. I was able to get a refund and buy a replacement.
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Reviewed in the United States on January 12, 2026
★★★★★ 5
Fast and no hassle protection of your expensive product purchases
Had an issue with my expensive floor cleaning robot breaking after less than 2 years (i.e. 1 year in to this 3 year extended protection plan). After submitting an online claim, they sent me a 1 page form to fill-out and provided a shipping label to return the large and heavy robot. Within 3 days, they sent me an email saying they couldn't repair it and provided a FULL-REFUND via an Amazon gift card # which successfully credited to my Amazon account.
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Reviewed in the United States on January 4, 2026